Housing Choice Voucher Specialist

(Please click the link above to review the full job description)

The Housing Choice Voucher Specialist is responsible for providing customer service, determining eligibility, calculating income, applying policies, and ensuring compliance to provide Housing Choice Vouchers to clients of the Helena Housing Authority.  This position reports to the Housing Program Manager.

Duties Include:
• Explain program requirements and procedures, collect applicant information, determine eligibility for the Housing Choice Voucher program and maintain applicant records.
• Meet with applicants to explain detailed requirements and assist them with completing applications. Waitlist management. Notify applicants of decision based on voucher availability.
• Complete the process to award vouchers, calculate rents and housing assistance; coordinate with landlords, arrange inspections and monitor recipient eligibility.
• Conduct reviews of continued eligibility for vouchers that include income verification, change in family status, adherence to occupancy rules, initiating inspections etc. Terminate clients from the program who are no longer eligible or have violated rules.
• Prepare reports and maintain records of program activities for review by the Housing Program Manager to ensure accurate housing assistance program policies are enforced.
• Perform a variety of other duties in support of ongoing HHA functions. The position may include working on HHA’s permanent support housing voucher program and providing housing vouchers for persons and families who are homeless in our area including veterans and person with disabilities, requiring close coordination and communication with landlords and program participants as well as community healthcare and social service agencies.
• Cross-train and provide support to other HHA voucher programs, including collaborating with colleagues and receiving and providing training on other HHA housing programs and services (e.g., Housing Choice Voucher, Permanent Supportive Housing (PSH), Veterans Affairs Supportive Housing (VASH), Reasonable Accommodation Request process, etc.).

Qualifications to Join our Team:
• Requires education and experience equivalent to an associate degree with coursework in human services, business, communication, and/or office technology, and two years’ experience in social service, housing, customer service, and/or office management.
• Requires attention to detail, customer service, communication, math, and office software skills.
• Requires possession of, or ability to obtain, a valid driver’s license with an acceptable driving record and the ability to pass a criminal background check.

Anticipated New Hire Pay Range:
$20.80 - $26.00 per hour depending on qualifications (for highly qualified candidates), plus organizational and individual pay awards (base pay increases and bonuses) and promotion opportunities.  Full-time employees receive 37 days of paid time off, health insurance, and participation in the Montana Public Employees Retirement System. To see additional benefit details, please visit the HHA Employment Information page.

HHA offers a competitive wage with opportunity for career advancement through our Housing Choice Voucher career ladder providing high performing individuals promotion opportunities to earn up to $30.04 per hour.  

How to apply:
Please submit a cover letter, resume and completed HHA Employment Application Form either electronically at https://wkf.ms/3Jho1il or by mail to CMS, Attn: Greg Ross, P.O. Box 1251, Helena, MT 59624.

Application Deadline:
The position is open until filled.  Applications received by midnight, Sunday, April 21, 2024, will receive priority consideration. If a suitable candidate is found during that screening, later applications will not be considered. We look forward to speaking with you!

HHA is committed to maintaining a safe and secure work environment for employees and residents. As part of our hiring process, we conduct criminal history checks for the top candidates of all recruitments and driving history checks for candidates of positions that require operating company vehicles.

For more information regarding benefits and how to apply, please visit the HHA Employment Information page here.

Questions: Please call 406-442-4934 or email gross[at]cmsmontana.com.