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The Public Housing Specialist is responsible for client relations, housing program and policy administration, rent collection/accounting, coordinating maintenance, resolving tenant complaints, providing customer service, managing records, drafting reports and other related tasks..  This position reports to the Housing Program Manager.

Duties Include:
• Establish and maintain an effective landlord/renter relationship with HHA clients to ensure compliance with lease agreements and housing regulations and safe and comfortable living arrangements;
• Perform recordkeeping and reporting by collecting and maintaining a variety of housing program data and preparing reports for the Board and federal and state partner agencies;
• Initiate work orders for repairs by maintenance staff;
• Collect payment of deposit and rent. Meet with tenants to resolve overdue issues; prepare and send overdue notices, initiate eviction process for nonpayment. Post payment to the accounting and management information system (YARDI).;
• Prepare reports and maintain records of program activities for review by the Operations Manager to ensure accurate housing assistance program policies are adhered to;
• Perform other duties such as completing special projects, attending meetings and conferences, maintaining an awareness of emergency service networks and being available for a rare occasional after hours need to attend a scheduled resident meeting, or to help respond to emergency/immediate client issues.

Qualifications to Join our Team:
Requires education and experience equivalent to a college degree or vocational/technical training and two years’ experience. Requires strong client relations skills; customer service or related experience; possession of, or ability to obtain, a valid Montana Driver’s License with a driving record acceptable to insurance carriers; and the ability to occasionally work extended hours, if needed. Must pass a background check. HHA will provide training opportunities in Public Housing Rent Calculation, Public Housing Management, Low Income Tax Credit Compliance, and Fair Housing. Experience in public housing or affordable housing is preferred.

Anticipated New Hire Pay Range:
$22.00 - $30.00 per hour depending on qualifications.  Full-time employees receive 37 days of paid time off, health insurance, participation in the Montana Public Employees Retirement System, and generous paid time off. To see additional benefit details, please visit the HHA Employment Information page.

HHA offers a Public Housing Specialist career ladder providing high-performing individuals promotion opportunities plus organizational and individual pay awards (base pay increases and bonuses) to earn up to $36.47 per hour or $75,853 per year.

How to apply:
Please submit a cover letter, resume and completed HHA Employment Application Form either electronically at or by mail to CMS, Attn: Casey DaSilva, P.O. Box 1251, Helena, MT 59624.

HHA Application Form:
Download a copy of the HHA Employment Application Form. For optimum formatting, please save the file to your computer before filling out the application. If you do not have Adobe Acrobat Reader, download it here now.

The position is open until filled. Applications received by midnight, Monday, October 2, 2023, will receive priority consideration. If a suitable candidate is found during that screening, later applications will not be considered. We look forward to speaking with you!

For more information regarding benefits and how to apply, please visit the HHA Employment Information page here.

Questions: Please call 406-442-4934 or email gross[at]